Origin Energy, Australia’s leading energy retailer, delivers electricity, gas, and solar solutions to over 4 million residential and business customers. As a major player in the Australian energy sector, Origin Energy faces constant pressure to manage communications effectively at scale—across multiple products, regions, and regulatory requirements.
Through our partnership spanning over a decade, Origin Energy has reimagined its approach to customer communications. What was once a resource-heavy process has become a fast, flexible, and governed engine for engagement. Dokio has empowered internal teams to produce on-brand, compliant communications with minimal turnaround times.
Using Dokio’s technology, Origin Energy creates beautifully designed email communications for a variety of campaign types: customer lifecycle communications, new acquisition campaigns, and strategic partnership outreach. Each email communication is tailored for specific customer segments while automatically enforcing latest standards—from logos and fonts to regulatory disclaimers and privacy language.
The Dokio platform has become a crucial component of Origin Energy’s personalisation and compliance ecosystem. It integrates seamlessly with key marketing platforms—including Braze, Salesforce, and Adobe Campaign —ensuring content is both channel-ready and fully governed. The result is a scalable, compliant email communications workflow that balances agility with governance.
