BUILT FOR KRAKEN CUSTOMERS. POWERED BY DOKIO.
Create your Kraken transactional comms
without waiting in development queues.
Dorml gives you a visual editor to create, update and approve transactional communication emails, post and text templates exported in Kraken-ready HTML and RML.
Live in hours, not quarters · Valid RML and HTML out of the box
- Fewer handoffs
- Faster publishing
- Less repetitive development
- Stronger control
The GAP
Kraken transformed how utilities operate.
Dorml transforms how fast communications get into Kraken.
While business and content teams own what the customer reads, every change has to travel through design, brand, marketing, then through a developer, then back again. Dorml gives you the power to create and update transactional comms in the visual editor.
Let's take a simple example: your brand undergoes a slight refresh.
The CURRENT way
Every Base and Component template, edited manually.
Marketing signs off the new identity
Day 0
Design rebuilds the artwork in their design software
Day 3
A ticket is raised for assistance from a developer
+ 1 week in the queue
Base and component templates code must be manually updated, one item at a time
+ 2 weeks · 40+ templates
Proofs come back. Design requires further amends…
Back to the design queue → back to the developer queue
Post, email and SMS templates are redone separately
+ 1 week · same change, third time
6–8
weeks
for one brand change, and the brand isn't consistent until the last template lands.
THE Dorml WAY
Change those templates once. Changes cascade.
The first & only stepUpdate the brand in the shared library
Logo, colour, type, spacing rules. Anyone can do it. No ticket, no handover, no code experience.
Post
Every RML base and component template now contains the brand refresh.
HTML base and component templates inherit the brand refresh — no separate rebuild.
SMS
Text based changes are captured.
Same day
and every channel is consistent from the moment it's refreshed in Dorml.
That's the back-and-forth gone. Marketing and design stop trading marked up PDFs and proofs, you stop needing to borrow a developer, bottlenecks are removed, and the people who own the words and commercial outcomes own the output.
What we do
Dorml empowers you to take control.
01Native to your Kraken platform
We produce exactly what Kraken needs — valid RML, valid HTML and plain-text SMS that all support your Kraken triggers. No translation layer, no cleanup pass.
02Built for business teams, not developers
Updates made in real-time with Dorml's visual editor. You and your teams edit and preview transactional comms for yourselves. Your engineers get their week back.
03One copy library, one data model
Copy and variables live once, not three times — so brand voice stays consistent across transactional comms such as post, email and SMS.
One source, three channels
Write it once. Ship it everywhere.
Change the library and every channel updates together. Preview each one before it goes.
Exports
- Fewer handoffs
- Valid RML for Post PDFs
- HTML for email
- Plain text for SMS
- Exports contain Kraken Triggers
RML PDF
Author your Post transactional comms visually and Dorml writes the RML — frames, page graphics, tables and all.
- Valid RML on the first pass
- Copy and paste existing RML into Dorml
- Page-accurate preview while you build
How it works
Four steps from brief to transactional comms in Kraken.
Business, marketing, content, communications teams own what the customer reads. But every change has to travel through design, then through a developer, then back again. Dorml gives those teams one place to make the change themselves.
Step 01Access your templates
Your wireframe templates are built for you to create your base and component templates. Nothing gets rebuilt.
Step 02Edit visually in real-time
Make the design and content changes in the editor, test with variations, merge tags, and complex if statements. See the output as the customer will.
Step 03Validate & approve
Automatic code validation, then role-based approval before anything ships.
Step 04Export clean HTML or RML
Upload or copy and paste directly into Kraken. Valid on the first pass, every time.
Who it's for
Every stakeholder receives a benefit.
They care about
Time-to-change and cost-to-serve
We prove it with
Comms-change SLA cut from weeks to hours, and engineer days handed back to the roadmap.
Working with Dokio felt like a genuinely symbiotic partnership. Their team worked seamlessly alongside ours, making the complex migration of countless message templates into transactional comms feel remarkably straightforward. The experience helped us significantly reduce our tech debt and left us with a simpler, more sustainable way to manage our content.
— Oz Beyit, Content and Personalisation Manager
Working with Brent, Joel and the team to integrate Dokio into our workplace has been a great experience. Their expertise, guidance and responsiveness during the implementation have been an important factor contributing to our success. We can now easily create and edit our customer lifecycle communications in a simple, user-friendly way.
—Dianne Paltridge, Go To Market Manager
Speed up your comms
with Dorml.
Transitioning to Transactional Comms? Want to get RML and HTML changes done faster? See how Origin Energy, Powershop and Meridian Energy sped up.
Your creation & management tool for HTML & RML.
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