Email Testing Standards

Updated May 2023

Emails can be tricky.
Sometimes what you build, does not always appear as you intended when it’s received by your intended recipient.

For each new email template build, Dokio will perform compatibility testing through the platform Email on Acid or Litmus across the most commonly used devices and email clients (see list below) at no additional cost.

Primary Clients

Desktop
Apple Mail 13 (including Dark) - OS 10.15
Apple Mail 15 (including Dark) - OS 12

Outlook Office 365 (include Dark) - OS 10.15
Outlook Office 365 (include Dark) - OS 12

Outlook 2016 - Windows 10
Outlook 2019 - Windows 10

Outlook Office 365 (including Dark) Windows 10 Mail

Mobile
Gmail App - Android 11 Pixel 5 (including Dark)
Gmail App - Android 12 Pixel 6 (including Dark)
Gmail App - Android 13 Pixel 6 (including Dark)

Pixel Gmail - Android 8.0

iPhone XR - iOS 14 (including Dark)
iPhone SE (Gen 2) - iOS 14
iPhone SE (Gen 2) - iOS 15
iPhone 11  (including Dark) - iOS 14
iPhone 11 Pro (including Dark) - iOS 14
iPhone 11  (including Dark) - iOS 15
iPhone 11 Pro (including Dark) - iOS 15
iPhone 12 Mini (including Dark) - iOS 15
iPhone 12  (including Dark) - iOS 15
iPhone 12 Pro Max
iPhone 13 (including Dark) - iOS 15
iPhone 13 Pro Max (including Dark) - iOS 15
iPhone 14 (including Dark) - iOS 16
iPhone 14 Pro (including Dark) - iOS 16

iPad Pro 11 (including Dark) - iOS 15
iPad Pro 12.9 (including Dark) - iOS 15

Outlook App Pixel 6 - Android 12
Outlook App 13 - iOS 15

Web
Gmail Chrome - Windows 10

Office 365 Chrome - Windows 10

Outlook.com (inc Dark) Chrome - Windows 10

Yahoo! Mail Chrome - Windows 10

Secondary Clients

If you know that your recipients view emails using an uncommon device or email client, Dokio can perform additional testing to your particular specifications to identify any issues that your email may encounter. 

Testing will be performed at an additional standard fee of AUD600 ex GST. 

Additional costs may be incurred pending on the results of the tests. Test results, potential issues and fees will be provided to you to decide if you wish to proceed.

Desktop
Outlook 2010
Outlook 2013
Outlook 2013 dpi
Outlook 2016 dpi
Outlook 2019 dpi

Mobile
Android 6.0

Gmail App - Android 6.0
Gmail App IMAP - Android 6.0
Gmail App - Android 7.1

Outlook - Android 7.0
Outlook iOS - iOS 11.3.1

iPhone 6s - iOS 10.3